Returns & Cancellations Overview

Returns 

If there are shortages or damages to the Goods occurring in transit, you must notify us 3 days from the date of delivery giving full details of any such shortages or damages and you must return the Goods to us together with all packaging if we instruct you to. In all cases where the Goods are returned you must quote the delivery note number.

Where we accept that there has been a shortage in Goods despatched or the Goods have been damaged in transit. We shall replace such Goods at the previously invoiced price or issue a credit note.

Order Cancellation

Cancellation of an order can only be accepted after prior negotiation and agreement. On no account can cancellation be accepted for items ordered specially by us on your behalf.